Success
story: PHDC

PHDC is a leading organization in the economic empowerment of the Latino community, providing comprehensive support through its business incubator, housing unit and employment program. Through our specialized digital transformation consulting services, we have amplified PHDC’s impact, helping businesses in the Latino community thrive in the digital age, driving growth and innovation.

Process Optimization and Documentation Structuring

We implemented a systematic approach to organize and manage documentation, improving workflow efficiency and aligning processes with best practices. Focus was given to establishing a clear permission model for secure access.

Project Timeline: 12 months

Objective: Increase efficiency and streamline processes through structured documentation.

Impact: Enhanced process efficiency and structured information management.

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processes tracked and managed
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folders and files organized
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folders and files restructured and categorized

Custom Software Development

We created a case management tool designed to ensure traceability of all activities across the incubator, housing, community, and employment units of PHDC, as well as community events.

Time: 12 months 

Scope: Develop a tool to enhance task traceability, governance, and improve coordination among individuals, entrepreneurs, and community stakeholders.

Impact:Increased efficiency in task tracking and management by 50% and facilitated better coordination.

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processes managed by the system
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reduction in time spent finding information
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reduction in time to create reports (most of them automated)

Development of Community Platform for Latino Entrepreneurs

The platform was developed over 12 months and now hosts over 120 Latino entrepreneurs, offering a space to promote their businesses, network, and access marketing tools tailored to their needs. This initiative aims to empower the Latino community by giving them the digital tools necessary to thrive in the market.

Objective: To develop a community platform designed to position Latino entrepreneurs, providing them with marketing tools and resources to enhance their visibility and business growth.

Impact: The platform serves as a key resource in positioning Latino entrepreneurs, enhancing their marketing capabilities, and connecting them with broader community networks.

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latino entrepreneurs registered
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organic visits per month
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in contracts secured through the platform

Custom Grant Management System Development

Initially utilizing Monday.com, the organization transitioned to a customized grant management system designed to provide a more comprehensive and efficient approach to managing grants. The new system allows for better oversight, tracking, and allocation of resources, providing full control over the grant management process.

Objective: Create a tailored grant management system to enhance the organization’s ability to track and manage grants efficiently, moving from initial use of Monday.com to a custom-built solution.

Impact:The system has significantly improved the organization’s ability to manage grants, ensuring efficient handling of funds and strategic planning.

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grants managed simultaneously
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invoices assigned to grants
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predictability in expenses and available future funds

Social Media Branding and Communication

Objective: Enhance brand visibility and engagement with the Latino community through the strategic management of social media channels (including Facebook, Instagram, LinkedIn, Google My Business, and WhatsApp), email marketing, and a multilingual website.

Impact: Established a consistent communication strategy across all platforms, developed a website available in three languages, and opened new channels, including WhatsApp, to connect effectively with diverse cultural groups within the Latino community.

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increase in engagement across all platforms, embracing diverse cultural backgrounds
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increase in website visits due to improved SEO strategies
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growth in the contact database, expanding outreach capabilities

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